If you need your MedExpress order to arrive later, contact MedExpress Customer Care as early as possible.
Whether an order can still be paused or stopped depends on how far it has progressed through the prescribing and dispatch process.
Overview
This article explains:
When a MedExpress order may still be paused
What happens if your order has already been prescribed
When an order can no longer be stopped
Whether you can choose a specific delivery date
Can I pause my order before dispatch?
It may be possible to request a dispatch hold while your order is still at an early stage of processing.
If you need to delay your order:
Contact MedExpress Customer Care as early as possible.
Tell us that you would like the dispatch of your order to be paused or delayed.
Our team will check the current processing status of your order.
We will let you know whether dispatch could still be stopped.
A dispatch hold cannot be guaranteed.
What happens if my order has already been prescribed?
If your order has already been prescribed and is being reviewed by the pharmacy, MedExpress may still be able to attempt to stop dispatch.
However, this cannot be guaranteed, because the order has already been sent to the pharmacy and may move quickly into the dispatch process.
If you know you need your order later, contact us as soon as possible.
When can my order no longer be paused?
Once your order is being prepared for dispatch or has already been dispatched, it can no longer be stopped or paused.
If you contact MedExpress after this point, Customer Care will advise you on what options, if any, remain available for your order.
Can I choose a specific delivery date?
No. MedExpress does not currently allow customers to choose a specific delivery date.
If you are travelling or know that you will not be available to receive your order during a particular period, contact Customer Care as early as possible.
Key takeaway
Contact MedExpress as early as possible if you need to delay your order.
An order may still be paused while it is at an early stage of processing.
After the order has been prescribed, a hold may still be attempted but is not guaranteed.
Once the order is being prepared for dispatch or has already been dispatched, it can no longer be paused.
You cannot select a specific delivery date.
If you still need help after reviewing the information above, additional assistance is available