When placing an order with MedExpress, you currently cannot select a post office or collection point directly as your delivery address during checkout.
After your order has been dispatched, DHL may offer you the option to redirect the parcel to another collection location through the tracking service.
Overview
This article explains:
Which type of delivery address you can use at checkout
Whether you can redirect your order after dispatch
How DHL tracking may allow you to choose a collection location
Where MedExpress can deliver orders
Can I select a post office or collection point at checkout?
No. MedExpress does not currently offer the option to select a post office directly as the delivery address during checkout.
You should therefore provide a suitable delivery address in Germany when placing your order.
Can I redirect my order to a collection point after dispatch?
Possibly - Once your order has been dispatched, you will receive tracking information for your shipment.
If DHL offers a redirection option for your parcel, you may be able to use the tracking link to select a preferred collection location.
This option is provided by DHL and may not be available for every shipment. MedExpress therefore cannot guarantee that redirection will be possible.
Can MedExpress send my order directly to a parcel locker or Packstation?
No. MedExpress cannot deliver orders directly to a parcel locker or Packstation.
Once your order has been dispatched, DHL may offer delivery redirection options. If available, you can view and select these options through your DHL tracking information.
Does MedExpress deliver outside Germany?
No. MedExpress currently does not deliver to other EU countries outside Germany.
Your delivery address must therefore be within Germany.
Key takeaway
A post office or collection point cannot be selected directly as the delivery address during MedExpress checkout.
After dispatch, DHL may allow you to redirect your parcel to a preferred collection location.
Redirection depends on the options available for your individual DHL shipment and cannot be guaranteed.
MedExpress currently delivers only within Germany.
If you still need help after reviewing the information above, additional assistance is available