Overview
This article explains what happens when a MedExpress delivery cannot be
completed and the parcel is sent back to us by the courier.
Returned parcels are reviewed by our team
When a courier is unable to deliver your parcel, it is returned to the
sender. Orders in this situation cannot be resolved automatically. Every returned parcel is reviewed individually by our customer support team.
The review depends on the reason the delivery failed, the medication
involved, and the address held on your account, so the outcome is
different from case to case.
What to do next
Contact the MedExpress customer support team and let us know that your
parcel was returned. A member of the team will look at the delivery
status, confirm the address on your account, and tell you what happens
with your order.
Additional Assistance
If you still need help after reviewing the information above, additional assistance is available.