You can ask MedExpress to unsubscribe you from marketing communications or submit a request to delete your account and personal data. To submit a deletion request, please contact our support team via chat.
Whether full deletion is possible depends on whether an order has previously been dispatched to you and how long ago that order was dispatched.
Overview
This article explains:
How to unsubscribe from MedExpress marketing
When your MedExpress account and data may be deleted
Why some information may need to be retained after an order has been dispatched
What information can still be removed if full deletion is not yet possible
How do I unsubscribe from MedExpress marketing?
If you no longer want to receive marketing communications from MedExpress, you can request to be unsubscribed from marketing.
You can be unsubscribed from marketing even if some information still needs to be retained because of legal retention requirements.
Contact MedExpress Customer Care if you need help with your marketing preferences.
Can I delete my MedExpress account?
You can request deletion of your MedExpress account and personal data by contacting our support team. A member of the team will take your request and process it.
Full deletion can be carried out if:
You have never had an order dispatched, or
Your last dispatched order was more than 10 years ago
Please contact our support team so a member of staff can take your request. Deletion is not completed automatically by raising a request in the chat — it requires review by our team.
What if I had an order dispatched within the last 10 years?
If you have had an order dispatched within the last 10 years, MedExpress cannot currently delete all of your retained data.
Certain information must remain stored for the required retention period.
However, MedExpress can still:
Delete your saved payment information
Unsubscribe you from marketing
No further deletion can be completed during the required retention period.
What happens after the retention period has expired?
If your last dispatched order was more than 10 years ago, you can contact our support team to submit your deletion request. A member of staff will take your request and complete the deletion in line with the MedExpress deletion process.
What if I have questions about my data or privacy?
If you have questions about how MedExpress stores or processes your personal information, or you want to make a privacy-related request, contact MedExpress.
Data protection requests are reviewed individually and may be referred to the appropriate privacy or legal team.
Key takeaway
You can unsubscribe from MedExpress marketing.
Full deletion may be possible if you have never had an order dispatched.
Full deletion may also be possible if your last dispatched order was more than 10 years ago.
If an order was dispatched within the last 10 years, certain information must continue to be retained.
Even if full deletion is not yet possible, saved payment information can be removed and you can be unsubscribed from marketing.
If you still need help after reviewing the information above, additional assistance is available