Overview
This article explains how to update your weight or height for a MedExpress weight loss treatment order. Accurate information is required to assess your eligibility for treatment and ensure your order is reviewed correctly.
Updating your weight or height
The main way to update your weight or height is to enter your new measurements during your next order.
When you place a new order:
Select “Reorder treatment” in your account.
Complete the eligibility questionnaire.
Enter your current and accurate weight and height when prompted.
Review your answers before submitting the questionnaire.
Your updated measurements will be used to assess your eligibility and review your order.
If you need to correct details after placing an order
If you have already placed an order and need to update your weight or height:
Contact the MedExpress support team.
Provide the team with your correct weight and height measurements.
Your updated information will be recorded so your order can be reviewed correctly.
Important information
You cannot directly edit answers from previous consultations in your account.
Your eligibility for treatment is based on the information provided during your consultation and the clinical review.
Incorrect weight or height measurements may affect your eligibility or delay your order.
Key takeaway
Update your weight or height during your next order.
Enter accurate and current measurements during the consultation.
Contact the MedExpress team if you need to correct your details after placing an order.
If you still need help after reviewing the information above, additional assistance is available