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About us

• Do I need an existing prescription to order from MedExpress?
• Can I submit an existing prescription to order from you?
• How can I pay for my order? Which credit cards do you accept?
• What exactly is a treatment fee?
• Does the health insurance cover the costs for my treatment?
• Is the service offering from MedExpress the same as that of ShopApotheke, DocMorris & Co.?

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Lose Weight

• Weight Loss Injections - General Information
• Requirements for Treatment
• Coping with side effects
• Mounjaro®: Product Information
• Wegovy®: Product Information

Delivery and Returns

• What delivery options do you offer for deliveries within Germany?
• What delivery options do you offer for deliveries within the EU?
• Is the return of medications allowed?
• My order has been returned to the sender. What should I do?
• When will I receive my refund?
• What is your return and refund policy?

Contact

• How to Contact Us
• How do I file a complaint?

Data Protection

• Is my data secure?
• Will my primary care physician be informed about my treatment at MedExpress?
• Is the packaging discreet?
• Is your service confidential?