Overview
MedExpress invoices can't currently be downloaded from your account. The Customer Support team issues each invoice manually when you request one by email or Live Chat.
Use this article when you want to:
Request an invoice for one or more MedExpress orders
Check whether you can download an invoice from your account
Find out how you'll receive your invoice
Can I download my invoice from my account?
No. Invoices can't currently be viewed or downloaded from your MedExpress account, including the Orders section. Every invoice is issued manually by Customer Support. To get one, send a request by email or Live Chat using the steps below.
Who can request an invoice?
Only the account holder can request an invoice. Email requests must come from the email address registered to the account the order was placed on. This keeps your order and personal information secure.
How do I request an invoice by email?
You can email a request at any time, including outside Live Chat opening hours.
Open the email account registered to your MedExpress account.
Write a new email to kontakt@medexpress.de.
Request a copy of your invoice.
The Customer Support team aims to respond to email enquiries within 2 business days.
How do I request an invoice through Live Chat?
MedExpress Live Chat is available Monday to Sunday, 09:00–21:00 (German time).
Go to the MedExpress website.
Open Live Chat.
Say that you would like an invoice.
How will I receive my invoice?
Requested by email: Customer Support sends your invoice in a reply to your email.
Requested through Live Chat: Customer Support sends your invoice directly in the chat. If you'd prefer to receive it by email, just ask during the conversation.