Sometimes MedExpress requires proof of identity before an order can be processed.
The identity verification process confirms that personal details are correct and helps ensure medication is supplied safely, legally, and to the correct person.
Overview
This article explains:
Which identification documents MedExpress accepts
When identity verification is required
How to avoid verification delays, including problems caused by expired ID
The common reasons identity verification may be rejected
Use this guide to understand MedExpress identity verification requirements in Germany.
Accepted forms of ID
MedExpress accepts the following photo identification documents:
Passport – a valid passport
Driving licence – a valid German photocard driving licence
German national identity card (Personalausweis) – a valid German national identity card that clearly shows the date of birth and expiry date
Important validity requirement
All identification documents must be valid and in date when submitted for the first order. Expired IDs cannot be accepted.
Valid photo ID is required for orders where MedExpress requests identity verification. This applies even where re-verification might appear unnecessary, such as for returning patients or repeat orders.
If an expired identification document is submitted:
Identity verification cannot be completed
The order cannot proceed until valid ID is provided
This may cause a delay in clinical review and prescription processing
Providing a clear image of valid, in-date ID helps ensure faster identity verification and order processing.
Common reasons identity verification is rejected
Identity verification may fail for several reasons.
Expired identification document
Expired ID cannot be accepted.
A valid, in-date document is required before the order can proceed.
Unclear or incomplete image
Identity verification may fail if the uploaded photo:
Is blurry or out of focus
Has cut-off edges or missing details
Contains glare, shadows, or reflections
Does not clearly show the photo, name, or expiry date
A clear, complete image of the entire identification document is required for identity verification.
Details do not match the MedExpress account
Identity verification may be rejected if:
The name on the ID differs from the name on the MedExpress account
The date of birth does not match the information on the MedExpress account
The identification document appears to belong to another person
For successful identity verification, the personal details on the identification document must match the MedExpress account details.
Unsupported identification type
Only the following photo identification documents are accepted:
Passport
Valid German photocard driving licence
Valid German national identity card (Personalausweis) showing the date of birth and expiry date
Other document types cannot be used for MedExpress identity verification.
When MedExpress asks for ID
Most patients are asked to provide proof of identity only once.
After identity verification has been successfully completed and matched to the MedExpress account:
ID does not need to be resubmitted for future orders
The identity verification remains linked to the patient's account details
Additional identity checks may be required if account information changes or if clinical safety checks require identity to be confirmed again.
Key takeaway
MedExpress accepts passports, valid German photocard driving licences, and German national identity cards.
All identification documents must be valid and not expired.
Expired, unclear, mismatched, or unsupported identification documents can cause identity verification to fail.
An order cannot proceed until the required identity verification has been successfully completed.
Most patients only need to complete identity verification once.
If you still need help after reviewing the information above, additional assistance is available